Pearle Vision

UPDATE (July 27, 2026): I called the store and they were unaware of the owner asking me to call the store to resolve this issue. The person answering the phone just stated they cannot know for sure what caused the scratches on my lens and told me how to wipe my lens. I cannot speak to someone directly on their customer service number. 😒 I bought prescription sunglasses in May this year. Not even 2 months later it had scratches on the lens despite buying anti scratch coating. I took it in hoping since I just bought these glasses, they could replace the lens under warranty. It turns out it was an additional cost to buy the warranty and the coating is scratch resistant not scratch proof. I had no choice to buy replacement lens. The sales person did offer a discount and I ended up getting the insurance or warranty for $40 for one year that I can bring in the lens to get replaced for $25 each time. It was disappointing how many unexpected cost came with these glasses. I had glasses for years from Total Focus, FYI doctors, and Bailey Nelson using the same cleaning microfiber cloth to clean the lens that always has anti scratch coating and none of them have scratch marks on them. I only wore my sunglasses when driving then it stays in the car glasses case. In other words these were my driving glasses. I don't think I will purchase glasses from this store based on my experience.

Thank you, Robert. I would definitely recommend Pearle Vision at Northtown Mall to my friends and family. I found my experience to be absolutely fantastic from seeing the optometrist next door and the convenience of Pearle Vision being there as well. Robert provided exceptional service, he took the time to explain the differences in the type of lenses required -to helping me pick out frames that are absolutely flattering, so much so, that I’ve had strangers complementing me while I’m out shopping and my husband says the new frames and lenses make me look younger! Thank you again Robert!

Rob provided me with excellent service! He is always so helpful, kind, warm, and always helps me pick the most gorgeous glasses. 10/10 would recommend his services to everyone. He really goes above and beyond to ensure the customer is happy with their purchase and understands the product.

I had a good experience with Pearl Vision Northgate especially with staffs like Robert and Ali who were very accommodating and helpful to me and my kids in choosing the glasses that we need :)

Stacey was extremely helpful and attentive finding frames that looked good on me. You can relax knowing that if she likes a particular frame on you, then that’s the right one! I was looking for a couple different glasses for different viewing needs. The lens options and all that were explained so well. I love my new glasses! Very happy with the vision and the quality of product. The North Town Pearle has very professional staff working there who make you feel welcome.