YEG Home Comfort LTD

conditioning, so I called three different companies, and one clearly stood out from the rest. Booking the service was quick, easy, and straightforward. What really impressed me was that they were able to send a technician just three hours later on the same day, while the other companies only had next-day availability. Brad was outstanding—professional, reliable, knowledgeable, and genuinely friendly. He took the time to explain everything clearly and made the whole experience stress-free. I’m extremely happy with the service and will definitely be using this company for all of my future HVAC needs. I highly recommend them to anyone looking for fast, dependable, and exceptional service. Thank you, Brad!

We had such a great happy customer experience with the whole install of our new air conditioner for our home! Brad our HVAC expert explained the whole process to the wonderful installers Terry and Rob! Extremely impressed and happy with their professionalism. Nicole was very friendly and willing to explain and answered all our questions and concerns. They went above and beyond with the install! Extremely happy with how clean the install was, and the result looks fantastic!! Thank you all very much extremely happy with the team effort !! I would highly recommend YEG Home Comfort for anyone looking for reliable local option for their HVAC needs.

Two technicians came within the time period agreed upon. They were informative regarding my air conditioner's status, and advised me on what they were doing to it. The AC had likely not been cleaned for years, and they did that as well as checking over other aspects of the system. I am very pleased with the outcome and will rebook in the future as per necessity.

I have had the worst experience with this company. Nicole was the person I always spoke with on the phone, and the issue is that she never follows up. The plan was to get an AC unit installed. Since I’m usually out of town, appointments need to be planned because I am usually not home. Things are time sensitive for me and I told her this so When I called for a quote, Nicole said she’d check who was available and call me back that same day to let me know if someone could come out. I didn’t hear back for three days. When she finally called, it was clear she had no notes on our previous conversation and had likely forgotten we’d already spoken. There was a promotion running that I didn’t want to miss, because I wanted to make this work and I had gotten a late reply I ended up arranging for someone to let the technician into my home so the quote could be done while I held my spot before the promotion ended, since I wouldn’t be back in town for another week. I got the quote and explained I am ready to go with one of the AC units on the quote but the only downside is I won’t be back in town for another week. She just ignored me, no response back... When I finally called once I was back in town, she still had no notes on my account and seemed scattered brain. I wanted to know if it was still active and how it worked because I was getting a different answer from Home Depot. She told me, “I can’t give you an answer today, but I’ll call you back in a couple of days with an update.” I told her please give me a call back 2-3 days from now because I will be gone again in two weeks so I needed to know what I was going to do before I leave the town again. One day goes by and nothing, three days goes by and still nothing…it’s been TWO WEEKS! and she still hasn’t called me back, or sent me an email or even text. I was actually excited to get this going but I’m extremely disappointed with the level of service throughout this entire process. It’s left a genuinely bad impression. Honestly if I could give lower than 1 star I would.

YEG Home Comfort LTD. was the first company that responded professionally to my request for replacing or repairing my air conditioning system. No fear mongering, no evasive answers, just facts. Excellent, friendly and prompt communication. Brad, the technician was professional and friendly. Very happy with the service I received from beginning to end! I recommend this company for all your AIrCon needs.