Insight Medical Imaging - Spruce Grove

I recently visited Insight Imaging in Spruce Grove for an ultrasound, and it was a very positive experience from start to finish. The staff at the front desk were welcoming, professional, and made the check-in process smooth and stress-free. The technician performing the ultrasound was kind, patient, and explained everything clearly, which really helped me feel comfortable during the procedure. The clinic itself was clean, organized, and had a calm atmosphere that put me at ease. Overall, I’m very impressed with the level of care and professionalism shown by the entire team. Thank you for making what could have been a stressful appointment such a pleasant and reassuring experience.

Recently I had an appointment at Insight Medical Imaging in Spruce Grove. I want to thank the receptionist, nurses and doctor for their outstanding care and kindness. I truly felt import ant and valued.

I tried to book an appointment online, which is just putting in the information and uploading a requisition. I was called and the appointment was too far out, so I opted for another provider. A couple days later, another individual called me and began SCOLDING me for missing an appointment EIGHTEEN years ago! I hung up on her and did reach out the clinic with the concern with no reply.

I came in for a two part pelvic ultrasound where they check your abdomen and kidneys with the roller scan on your belly, but also this was my first time having a transvaginal ultrasound where they use a wand camera and look inside at the uterus and ovaries, which can be an uncomfortable experience, but was put at ease by my tech Jackie. The wait time was less than 5 minutes ( keep in mind I was there 15 min before my appointment time as indicated in the booking info) Jackie was friendly and professional and made sure to ask if I would like the procedure explained again as to what she would be doing. The room was warm and the lighting low for my comfort, not stark and clinical. She had me put the wand in and then took over to take the picture. The procedure itself didn’t take too long and was much less invasive than a Pap smear.

I was here yesterday for my DEXA Scan. No lineup when I arrived and just saw two frontdesk staffs were just chatting and both of them just look at me while they are chitchatting . None of these two ladies called me and offered to help me. I thought they were on break but for any lunch or coffee breaks staff shouldn’t be sitting at the front desk. Receptionist should always be ready to help customers waiting in line. I was staring literally to these two receptionists and looks like they just ignored me none of them offered help. Though there was an awesome receptionist named Glenda who save the day for me. She called me as soon as she arrives and offered to help with my issue. She went way above and beyond to resolve and help me with my appointment. Called across cancer and ask for my specialist clinic to send the requisition for my testing. This is what customer service is all about!!! Staff who’s dealing with customers who does not want to help customers shouldn’t be working at a customer facing work environment. Receptionist Glenda and my DEXA scan tech has saved the day for me yesterday. Great customer service from Glenda and skillful tech. I understand that it can be so stressful dealing with customers but please do know that these patients who are going to have these testings at your facility are dealing a lot already they don’t need this unsatisfactory service. Please look into it because it was not a great feeling being ignored while you are already sick and tired. Thank you!